Reviews

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★ ★ ★ ★ ★

I have purchased for one room last year and now i'm back for two more rooms.

★ ★ ★ ★ ★

Should be Six Stars. Had vinyl faux wood look planking installed in two large areas - one with dated hardwood and the other carpet. Got two quotes: one from Five Star and the other from Brand X north of us. Brand X needed a full demolish by someone other than themselves that included tearing up the old hardwood, removing baseboards, etc. Joe did not. Brand X wanted a contractor paid by someone else to make sure the floor under the carpet was perfectly level. Joe did not. Brand X offered a medium grade planking while Joe offered a higher grade with cork backing. Here's the kicker: Joe's full-service quote was 33% less and we didn't have to hire a demo team and suffer the absolute mess that would have happened. Thanks to fellow Yelpers we felt confident that Five Star was a safe selection so fast forward to installation. Being a grumpy pessimist in my senior years I can only be stunned with the professionalism, knowledge, care for my personal property, and skill of our installation crew of Jerry, Jose and Eddie. An especially challenging area around a rough stone fireplace was impeccably addressed. My commercial contractor building site managing engineer son-in-law was even impressed. Jerry is nothing short of awesome (not to take credit away from Jose or Eddie, of course). These guys know their, umm, stuff. Bottom line I'm here to tell ya if you go anywhere but Joe's Five Star you're out of your mind. Pros: cost effective, skilled, South County locals. Cons: none.

★ ★ ★ ★ ★

These guys were my savior when it came to the installation if my new bamboo flooring and new carpet. Excellent pricing and very professional workers. From the office, Andrea, who was fantastic in scheduling in my crazy time restrictions to the owner who made it all come together. I would most definitely recommend their services

★ ★ ★ ★ ★

An honest company that delivers on what it promises. The office and carpet area is not "plush" but you get really good prices that will be hard to beat. Don't be put off by appearances but do check them out.

★ ★ ★ ★ ★

Carpet Install- 3 Bedrooms. These guys did a carpet install for me through Lowes. (I purchased the carpet at Lowes and Lowes used Five Star Floors to do the installation). Everyone I interacted with at the company was super friendly and polite, the woman over the phone, Joe who came to measure, and Jeremy and the other installer who did the actual installation. Joe, who I believe is the owner, came out to do the measurements soon after I purchased the carpet. Five Star called me on a Friday to tell me my carpets had arrived and that they could be out to install on Monday. 2 guys showed up right on time Monday with the carpet and padding I had chosen. They had me inspect it to be sure it was correct. It took about 4 hours to do all 3 bedrooms, including shaving down 3 doors which didn't have enough clearance to open and close with the carpets in place. They were very polite and cleaned up everything when they were done, including a first vacuuming of the new carpets. They had me walk through and inspect to make sure I was happy, but they didn't step on the carpets again with their work boots on once they had been cleaned. :) The best part was, had a crawl space in one of the closets that led under the house. They had said they would leave that part of the carpet untacked so that we could still access it. They did such a great job that a week later when I discovered I needed to get under the house, I had to call them because I couldn't see any seems in the carpet so I couldn't find the crawl space! Jeremy was going to drive back to my house to show me how to open it, when I finally caught a glimpse of a seam and was able to find the crawl space and open it up. They definitely did a professional job!

★ ★ ★ ★ ★

Five star flooring was AWSOME ! Joe an his crew did a beautiful job installing our floor. He helped us pick out what floor to install. An it is beautiful

★ ★ ★ ★ ★

I also ordered the carpet, laminate flooring, and new baseboards through Lowe's and had Five Star do the install. The crew was only two guys. They showed up on time, helped move heavier items, and worked their tales off non-stop. They worked straight through from 9:00 until they finished around 5:00. They were neat, professional, answered all of my questions, paid a lot of attention to detail, and cleaned up everything nicely afterwards. The new floors look great and I'd recommend them after the job they did.

★ ★ ★ ★ ★

Enjoyed working with five stars. From picking floors to installation, everything went well. I was most inpressed with their installers and how quickly yet beautiful work they can do . My house is about 2,000 square feet, total job was about $12,500. They require a 2,000 downpayment and complete payment upon completion. I had my floors and carpet installed within two weeks of ordering.. They did the laminate in one day and the carpet the next day. I did a "rio laminate" with a two toned grey carpet and a vinyl in the laundry room that matched the "rio"

★ ★ ★ ★ ★

Contracted through Lowe's to remove old carpet, level the 2 rooms and install vinyl planks. The quoting process at Lowe's was a mess but the installation that Five Star floors had completed is worthy of the five stars here on Yelp. They stated how long it would take, we're professional, showed up on time and cleaned up after. Very happy with how our new floors look!

★ ★ ★ ★ ★

We purchased our hardwood floors through Lowe's, and Lowe's contracted "Five Star Floors" to do the installation. Joe came by to do the initial measuring and estimate, and he was very knowledgeable and responded informatively to the many questions I had.

Jerry and his crew did the actual installation, and I have to say, we could not be more happy with the results!! They worked diligently throughout the day, over the course of a few days to get the job done in a timely manner. Jerry was very informative and answered all of our questions and concerns before he even began our installation. He is a really hard worker, and it shows in the excellent workmanship! We are extremely happy with the results and would highly recommend this business!

★ ★ ★ ★ ★

We've been looking for carpet for 2 years and Joe and his guys were great. Joe knows his carpet and was so knowledgeable and helpful!! We were very pleased with the price. Edgar and Eduardo came to the house to install our carpet. They were extremely careful with moving furniture, professional and courteous. We had a problem with our living room because our tile was higher than the carpet. They told us we needed to put in additional plywood to make the carpet even with the tile; however, let us make the decision. They called Joe to get a quote and took care of everything, including going to the store to buying it. Joe was immediately available to help with this problem.

Also, we were concerned that all this would take more than a day, but they stayed until the work was done. Our furniture was assembled and put back into places. All I can say is that Five Star Floors was amazing and we are so pleased with their work!!

★ ★ ★ ★ ★

The owner Joe gave us several options and quotes to meet our budget and preference. The carpet was installed in a timely professional manner. It looks great! I love the color, padding is so comfy and our rooms look awesome! Highly recommend Five Star flooring.

★ ★ ★ ★ ★

Joe and his team are great! When we first went to their show room and selected our wood and carpet with Andrea; there was no pressure at all... their main priority was to ensure we got exactly what we wanted. Once my husband and I made our selection it went very quickly, Joe came over took the measurement and gave his advise on what we were thinking. Within a week and a half our material's came in and the guys did the job all in one day (carpet in 4 rooms and the stairs, wood floor upstairs hallway) the installers Edgar and Eduardo are very professional and educated and will answer any questions and concerns that you may have. Joe is very up front with pricing and also very reasonable for the work that they do.

They go above AND BEYOND TO ENSURE THEIR CUSTOMERS ARE SATISFIED. My husband and I would highly recommend Five star floors!!! :)

★ ★ ★ ★ ★

Yelp steered my to this business when I needed to replace my old carpet. The head guy, Joe Allen, is very knowledgeable and quite personable and has years of experience in the flooring business. I spent an hour at his warehouse getting trained by him on what my options were for carpet, pad, etc and the price was very appealing. He was very patient and answered all my questions.

Joe and his crew have been doing flooring for years as contractors for Lowes and a year ago went public. Joe deals gets specials from Beaulieu Carpet which used to be called Coronet ( usa.beaulieuflooring.com ). We bought a closeout and got a great carpet at a great price. The 2 man crew that came and laid the carpet were all of who you would want in your house; clean, friendly, careful, quiet, and efficient. These guys knew what they were doing and got to business quickly and yet professionally. All the edges, corners and weird angles were done beautifully!

I am so impressed and satisfied with the outcome that I was compelled to give them a 5 star write up!

★ ★ ★ ★ ★

We needed the carpet replaced in our top floor. Joe came out on the same day we talked to him at the store. He was very personable and took the time to explain the whole process of quoting and install. They installed carpet in our entire top floor in one day, and it came out great! I would highly recommend Five-star floors.

★ ★ ★ ★ ★

Owner Joe Allen came to our home, measured 3 bedrooms, living room and a hallway, assured us that they would pull up all the carpet and strips, hammer the nails down, and take care of the flooring before laying the Pergo laminate down. Besides pulling up the carpet, they would also haul it away with them, just another thing we did not have to worry about. Joe also agreed to work with us and do the installing in two days since we were moving furniture/painting from one room to another. So on Friday and the following Monday Jerry and Jose showed up and work diligently throughout the day making sure our flooring was measured/cut and laid perfectly. We are very happy that we did business with these men at Five Star Floors and would DEFINITELY recommend their business to anyone interested in quality work. They are true professionals, answering any questions we had about the flooring, cleaning up after themselves and making sure the whole job was done to our satisfaction before ever leaving the job. Literally 'Five Stars' go out to Joe, Jerry and Jose and I am sure that you will be very happy with the work that this company can do for you also. The number of Five Star Floors is (408) 847-3000.

★ ★ ★ ★ ★

Just over two years ago bought carpet for our house from Lowe's and Joe and his team did the install. Two years later the carpet looks as if it was installed yesterday. No stretching, loose spots etc, Just perfect and they did it in one ( albeit long) day. But we were thrilled with the outcome. Fast forward to the present and we finally were able to get tile in our kitchen/entryway/pantry area. Found the tile we wanted at Lowe's and then learned Five Star was no longer their installer. Bad business decision on Lowe's part! Went with their installer at first until they came to measure and to be honest, felt they were tacking on additional costs that didn't need to be and wouldn't do the tear out of the old floor. Found Joe's number again and gave him a call. He came right out, took the measurements for the kitchen as well as laundry room and bathrooms that will be done later.Explained everything to me and quoted a fair price that included tear out. Jerry and Jose showed up on install day and went right to work. Ran into a unforeseen problem with the old sub floor being glued down but they kept at it and were able to get the floor cleaned up and then did the install. I watched these two men for over a week work and have to say,I've never seen such personal pride in what they do. Jerry checked each tile before laying them down and made sure the tile ran in the right direction and the grout lines could not be any straighter. Some of the cuts Jose made to the tile to get them just right, were amazing. Jerry made sure each tile was level. They put the "craft" back into "craftsmanship". Seriously, they paid so much attention to detail there's nothing else to call it. They will be doing the rest of our tile work in the near future! You spend a lot of money on flooring so you should have the best install it right the first time. You won't go wrong with Five Star Floors and Joe Allen and his crew!

★ ★ ★ ★ ★

Joe did a great job on our carpet and laminate wood flooring. The price was right and we are very happy with the outcome! Had a couple planks of the laminate that had weird marks, but they came right back and fixed them!

★ ★ ★ ★ ★

They did an amazing job with our 3 room laminate plus cork underlay install. We had the baseboards pulled and reinstalled and you cannot even tell they were removed. Will call again we we have the other rooms done - hopefully soon. Thank you so much.

★ ★ ★ ★ ★

I tell everyone to go to five star floor for their flooring needs! I ordered laminate through lows and they subcontracted with five star they were very quick with setting up a measure joe came and answered all my questions and concerns then about a week later we set up the istall. Jerry and another installer came and they were very professional they got the job done quick but with great quality, very clean! After they finished we did a walk through and it looked beautiful (still does ) I would recommend them to anyone!!!

★ ★ ★ ★ ★

Joe is very knowledgable in all aspects of the flooring business and his installers do an excellent job. I would highly recommend him for any flooring job.

★ ★ ★ ★ ★

Thanks fellow Yelpers, found Joe here. What a fantastic experience. Quoted me some leftover materials, very good quality and I think I got an exceptionally good deal. Knocked out my project on a Saturday which really helped with my crunch timelines. Patched some flooring gaps from a wall demo. I don't normally recommend having painters and flooring guys work the same room at the same time, but Joe and team got it done with a smile. THANKS GUYS.

★ ★ ★ ★ ★

I tell everyone to go to five star floor for their flooring needs! I ordered laminate through lows and they subcontracted with five star they were very quick with setting up a measure joe came and answered all my questions and concerns then about a week later we set up the istall. Jerry and another installer came and they were very professional they got the job done quick but with great quality, very clean! After they finished we did a walk through and it looked beautiful (still does ) I would recommend them to anyone!!!

★ ★ ★ ★ ★

About 8 months ago I purchased ~2200 sq ft of Pergo Max flooring from Lowes and they subcontracted out to Five Star Floors to do the installation. The crew, Jerry and Jose, did an absolutely amazing job and, 8 months later it still looks like it was completed just yesterday. Jerry and Jose were fun, friendly, courteous, professional and absolutely the best in their profession. I would highly recommend Five Star Floors to anyone. Thanks for an awesome job guys!

★ ★ ★ ★ ★

Found Joe on Craiglist for a special carpet request. Not only did he immediately understand my needs, but he went out of his way to work out something reasonable. I felt very well taken care of. Will definitely be going back when I'm ready to purchase more flooring.

★ ★ ★ ★ ★

Just had our floors done and they're beautiful!! Joe(owner) was great to work with, very professional and honest! Jerry and Jose ripped everything out and got floors in, in a total of 6 days. They were also super friendly, knowledgeable and professional. I highly recommend Five Star Floors, we'll be using them again when we replace our carpet.

★ ★ ★ ★ ★

Last summer we contracted through Lowes to have 1000 sq ft of carpet installed in the upstairs of our new home. We were really impressed with Joe, Erin and Jeremy on their responsiveness, follow thru and workmanship. In selling our condo, we decided to go through Lowes again due to our last …

★ ★ ★ ★ ★

I did my laminate install directly through Five Star Floors. I got a great price, great product, awesome installation But most of all my floors and baseboards are beautiful.

Thank you Five Star Floors for your awesome product, installation and price.

If you are thinking of any kind of floor you can not go wrong with Five Star Floors !!!

★ ★ ★ ★ ★

Joe (estimator) and Erin (office manager)- AMAZING to work with! Gave us the BEST deal! Willing to work around our limited budget. Did not make us feel cheap since we were going with "renters carpet". Jeremy and team (installers) - on time. Professional. Quick, courteous. And left the house VERY VERY clean! THANK YOU!!

★ ★ ★ ★ ★

Five Star should be 10 Stars...fabulous company...fabulous service, fabulous people. We ordered carpet and laminate through Lowe's. Erin the office manager corrected all the "screw ups" that Lowe's made. She followed up with me daily and kept me informed as to what was going on. They have been so flexible with our installs...since we have had to do it in stages. The installers are amazing, quick, efficient and CLEAN. Can't say enough wonderful things about this company!!!

★ ★ ★ ★ ★

We ordered carpet through Lowes and wanted to go local for installation. We read the reviews about Five Star and were very impressed. We first met with Joe Allen who measusred our home and answered all our questions. He measured so accurately that there was hardly any waste when the job was completed. The installation was incredible. Jeremy, Monte and Tyler were our installers. After removing the old carpet they cleaned the floors--removed the old staples, swept the floor and vacumed. They didn't mind if we interrupted to ask questions. Always these gentlemen were polite, courteous, and professional. Our installation was perfect. Lowes is very fortunate to contract with Five Star and we highly recommend their service. We were asked to rate Five Star on a scale of 1-7. We, of course, gave them a 7 but a 10 is more deserving. Thank you Five Star!!

★ ★ ★ ★ ★

The ""Five" in their name should say "Ten". These guys are awesome! We had laminate flooring (approx 1,000 sq-ft), kitchen back-splash. and carpeting done by them and they did an excellent job on all of it. Very impressed with the quality of work and detail.

★ ★ ★ ★ ★

We got our floors installed by them and they are amazing. Joe and his team were awesome. Really professional and courteous. Found out about them on here and so glad that we were able to get our floors installed by them. Everything came out beautifully done. Would definitely go to them again for flooring needs. The installers answered all question I had about cleaning and up-keeping the floors. Just really impressed in their work, and very happy.

★ ★ ★ ★ ★

These folks try real hard to always do a great job. I manage a number of properties in the Bay Area and Erin/Joe are always responsive, caring and efficient. Their prices are extremely competitive and the installations are craftsman quality. I don't usually write reviews, but these folks deserve it.

★ ★ ★ ★ ★

Last summer we contracted through Lowes to have 1000 sq ft of carpet installed in the upstairs of our new home. We were really impressed with Joe, Erin and Jeremy on their responsiveness, follow thru and workmanship.

In selling our condo, we decided to go through Lowes again due to our last experience with Five Star to install 1100 sq ft of carpet. Once again the entire team exceeded our expectations. Over a year later, we decided we wanted to install 400 sq ft of hardwood bamboo in our living room/dinig room.

We went back to Lowes and they sent someone to measure but it wasn't Joe. We requested Five Star and were told they were no longer contracted with Lowes. I didn't get a comfortable feeling with the other contractor so we cancelled everything with Lowes and called Joe. He returned my call on a weekend and was working with us on Monday. He recommended a stronger hardwood which turned out beautifully and ensured we were happy. We needed to level the floor which was a concern for us, but Joe came in under budget and under the deadline.

Jerry worked on this project with us. He ensured great communication and worked hard to get things done. All 3 projects had crews that were professional and always cleaned up at the end of the day and job.

We highly recommend Five Star to anyone and everyone!

★ ★ ★ ★ ★

Joe and his team are so nice and very professional. They installed a ton of wood flooring for me and did a wonderful job.

★ ★ ★ ★ ★

I tell everyone to go to five star floor for their flooring needs! I ordered laminate through lows and they subcontracted with five star they were very quick with setting up a measure. They came and answered all my questions and concerns then about a week later we set up the installation. They were very professional and got the job done quickly, which was of great quality and cleanliness.
After they finished we did a walk through and it looked beautiful. I would recommend them to anyone who wants to have floors installed.